Corporate Travel Program Launch
Implemented decentralized travel + meals rollout with SCIM provisioning and adoption strategy.
View case study ↓Overview
Driving success through enterprise onboarding & implementation
I’m an Implementation, Integration, and Customer Success professional focused on enterprise onboarding, integrations, and post-launch adoption. This portfolio is sanitized and recruiter-friendly — built to show how I run implementations, align technical readiness to adoption, and deliver measurable outcomes.
Platforms & Systems Experience
Identity & Provisioning
- SCIM lifecycle management (create / update / deactivate)
- Okta & OneLogin directory integrations
- Roster automation and access governance
Finance & Expense Systems
- Concur and TripActions expense workflows
- Ramp & Brex corporate card programs
- Billing reconciliation and invoice validation
Integrations & Data Flows
- API-based integrations
- SFTP / secure file feeds
- Attribute mapping and data normalization
CRM, Support & Delivery
- Salesforce (handoffs, account context, expansion signals)
- Zendesk & Jira ticket workflows
- Launch readiness, go-live support, post-launch stabilization
How I Work
Execution, adoption, and growth — not just go-live
I run implementations as both an operational and adoption problem — not just a configuration exercise. My focus is on sequencing work to reduce risk early, enable access quickly, and build post-launch momentum that supports long-term growth.
I partner closely with Sales, Product, and Customer Success to ensure implementations don’t end at go-live. By aligning integrations, access models, and rollout strategy to business outcomes, I help position accounts for expansion once the foundation is stable.
My strongest work happens at the intersection of technical readiness, user adoption, and commercial growth.
Uber for Business Projects
Driving Success Through Client Onboarding & Implementation
Expense Integration Setup
Aligned finance stakeholders, coordinated readiness/testing, and improved reconciliation outcomes.
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Client Success Case Studies
Developed success stories highlighting ROI, adoption, and cross-functional execution.
Key Achievements
Drove 799% over-pace gross bookings in the first half of 2025 by aligning implementation sequencing,
adoption strategy, and executive use cases.
Maintained 85% of managed accounts meeting or exceeding benchmark performance
through structured post-launch monitoring and targeted interventions.
Managed a $1.2M book of business, balancing onboarding execution, integration readiness,
and expansion positioning across enterprise accounts.